Return Policy

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Returns and Refunds

At Specialiopresent, we take pride in creating high-quality handmade crafts. We want you to be completely satisfied with your purchase.

Return Eligibility

Items may be returned within 14 days of delivery, provided they are:

• In their original condition
• Unused and undamaged
• In original packaging when possible
• Accompanied by proof of purchase

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized items
• Items damaged due to misuse or negligence
• Items that have been used or altered
• Items returned after the 14-day return period

Return Process

To initiate a return:

1. Contact us at info@specialiopresent.cv within 14 days of delivery
2. Provide your order details and reason for return
3. Wait for return authorization and instructions
4. Package the item securely and ship it back

Refund Processing

Once we receive and inspect your returned item:

• We will process your refund within 5-7 business days
• Refunds will be issued to the original payment method
• Original shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Contact Us

If you have questions about returns or need assistance, please contact us:

Email: info@specialiopresent.cv
Address: 119 Smith St, Summer Hill NSW 2130, Australia
Phone: +61491669006

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